Term and Condition
Please take a moment to carefully review the following terms and conditions as they govern your use of the services provided by Top Sublimation (‘we’, ‘us’, ‘our’). By accessing and using our services, you are indicating your acceptance and compliance with these Terms.
Disclaimers AUTHORIZATION & INDEMNIFICATION
By placing an order with Top Sublimation, you confirm that you have the authority to order, purchase, and distribute merchandise containing the names, trademarks, logos, copyrights, etc. identified and/or submitted with your order. Additionally, you agree to indemnify, defend, and hold harmless Top Sublimation, its affiliates, and representatives from any claims, liabilities, and expenses (including attorney fees) arising from an actual or alleged infringement or misappropriation of any trademark, copyright, or other proprietary right of such merchandise. This provision remains in effect after the delivery of your order.
LOGO DISCLAIMER
The logos shown on this website are for illustrative purposes only, do not imply endorsement, and are not for sale except by authorized owners. By submitting an order and artwork to Top Sublimation, you confirm that the use or display of the artwork will not violate any applicable laws or client restrictions. The customer agrees to hold Top Sublimation harmless from all claims.
Products CERAMIC PRODUCTS
Due to the inherent properties of ceramic ware produced by foreign manufacturers, imperfections or irregularities may exist, which should not be perceived as defects. Variations in materials, firing temperatures, and color pigments may result in variations in glaze, overall appearance, and imprint colors. These variations are considered acceptable.
COUNTRY OF ORIGIN
The country of origin marking may be molded or imprinted onto the products, as required by federal regulations. It is recommended to request a sample to ensure the placement is acceptable before placing an order.
PRODUCT DISCLAIMER
Due to variances in materials and other circumstances beyond our control, Top Sublimation cannot guarantee continuity of shade, color, size, texture, or construction of finished goods from lot to lot. All dimensions may have acceptable variations dependent on the product. Top Sublimation is not liable for delays caused by acts of God, material shortages, shipping, or customs interventions.
INVENTORY PROMISE
We are dedicated to ensuring inventory availability for all our products, ensuring that the item you desire is available when you need it. In the unlikely event that we lack inventory to support your order, we will work with you to find a solution.
PRODUCT REPRESENTATIONS
While every effort has been made to ensure that all product images, proofs, and virtual proofs are accurate and true to the product, variations may occur due to changes in stock, screen color variations, and other factors. We encourage you to request a sample before placing your order to ensure that the product meets your expectations. Small variations in images and digital proofs are expected and will not result in credits.
PRICING
Please refer to our website for the most current pricing. Prices are subject to change without notice.
Ordering ORDERING PROCESS
After placing an order and submitting artwork, you will receive an e-Proof via email to confirm your order for final approval.
Any delays in receiving customer-signed approval may result in higher delivery costs or an inability to meet delivery dates. If any corrections are required, please indicate them on the form or via email.
Once the order has been approved, it may not be canceled. Each e-Proof includes the following:
- Sales Order
- Artwork (layout of your artwork)
- Digital Proof (digital rendering of your product with your decoration method)
- Product Proofs (optional):
Product proofs allow you to approve an actual sample before proceeding with production. Product proofs can be ordered at an additional cost. Domestic product proofs take 1-7 days depending on the item, while offshore product proofs take 10-14 days. Top Sublimation may require a product proof depending on the order size and imprint type. All product proof approvals are final and must be made via email to the appropriate representative. Prompt approval allows orders to stay on schedule.
ACCEPTANCE
Upon receipt of goods, the customer should inspect them immediately. Claims will only be accepted within 30 days of their receipt. If the customer fails to provide written notice within this time, the goods will be deemed as acceptable, and the customer is bound to accept and pay for all goods.
CANCELLATIONS
Orders can be canceled only with written factory authorization prior to imprinting or production. If an order is canceled after production has begun, it may be subject to additional charges.
CUSTOMER APPROVAL
All orders receive an e-proof for final approval, which includes a copy of the sales order, digital proof, and art layout. Once approved online or via email, your order will be released into production. Any changes to an order after approval may incur additional costs and production time.
LEAD TIMES
Production time begins upon receipt of an approved e-proof online or via email, approval of credit, and all order information, including shipping addresses and customer inserts. The majority of products have a turnaround time of 7-10 business days. Rush orders are usually acceptable upon request. Delivery time varies depending on the product’s warehouse.
ORDERS WITHOUT IMPRINT
We accept orders for products without any type of imprint or decoration, usually termed as blank items. Some blank items may be available at a further discount depending on whether the item includes an imprint in the pricing. For any pricing questions, please speak with a sales representative. Normal lead time for blank items is 48 business hours.
RETURNS
Before returning merchandise, specific Return Authorization from the factory is required to be eligible for credit. Blank returns are subject to a 20% restocking fee. For more information, please see our Return Policy Page.
SAMPLE POLICY
Samples may be ordered online at the lowest listed price. For more information, please refer to our Sample Policy.
